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Diner lands on your domain
WORKS ON BOTH FACEBOOK AND WEBSITES
Our Reservation Forms can be neatly and seamlessly deployed directly onto your web page or your Facebook account.
Diner makes a table reservation
WE WILL HELP TAKE YOUR ONLINE BOOKINGS 24/7!
Without having to leave the page, diners can make a reservation request using your personally customised forms.
Diner receives instant confirmation
SMS AND EMAIL CONFIRMATION SENT INSTANTLY TO DINERS
Our system will automatically send a SMS and email confirmation to your diner, along with a booking reference number.
Manage all your reservations online
VIEW YOUR RESERVATIONS ON ANY WEB-CONNECTED DEVICE
Your team can view and manage all reservations whilst on-the-go with our multi device, easy-to-read "Merchant Control Panel".
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ProBookв„ў
- Complete web-based reservations management solution that can be accessed and controlled by all your smart devices
- User-friendly reservations form that integrates seamlessly to your website and Facebook
- Unique modular system that caters to your unique and specific requirements
- Useful & meaningful reporting of customer data and trends
SmartMarketingв„ў
- Create targeted & cost efficient digital marketing campaigns
- Access BookingMaestroВґs large (and growing) database on Facebook, Instagram, Email, SMS and Google Adwords
- Re-market to past customers with events & promotions
- Reach out to new customers who fit your target demographic within BookingMaestroв„ў ever growing database
TopPatronв„ў
- Incentivize existing customers to bring more customers
- Convert casual customers into regular customers
- Convert regular customers into brand ambassadors
- No cumbersome physical reward cards or complicated redemption or points system
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By blending time-proven operational processes and smart technology, BookingMaestroв„ў brings you 3 easy-to-use products that manages all of your reservations, loyalty programs and digital marketing efforts. All 3 systems are web-based and can be accessed by any internet-connected devices anytime, anywhere (iPhone, Android, iPads, computers & laptops).
1. Probookв„ў
Diners forgetting their reservations. Missed phone calls. Incomplete reservation details. Over-booking on special occasions. These are problems of the past with ProBook. Our reservation management system was designed and built upon the direct feedback of restaurant operators and owners.
ProBook's base module usually meets the operational requirements of most restaurants - however for our more discerning clients we also offer a full suite of optional specialist modules (Full Table Management, Wait-listing, Risky Diner Identification, Diner Feedback etc..) that will cater to your niche requirements.
*NEW* - ProBook now offers Diner Deposits as an optional module. This module allows you to take pre-payment for peak dining periods such as public holidays. Our system allows total flexibility, allowing a deposit per person or party, specific party size (e.g. 8 covers and above will only trigger deposits to be taken), specific dates (e.g. Valentine's day), or even specific times! For your diners' convenience, we allow online payments via PayPal, Credit Cards or internet banking.
*RECOMMENDED* - We now have the facility for restaurants to take credit card pre-authorisation payment from their diners. This is a preventative measure to reduce last minute no-shows at the lowest possible cost to the restaurant.
*NEW* - Gift Voucher purchases are now available for diners looking to extend a special dining experiences to their loved ones. The value of the gift vouchers are completely configurable to the diners' preference.
2. TopPatronв„ў
Loyalty should be rewarded. How does a restaurant turn casual diners into regulars, and regulars into brand ambassadors?
By incentivising them. You set the rules for each campaign, we track your diners' visits and amounts spent. We then inform you and you customers when they have achieved TopPatronв„ў status. The best part? No fiddly loyalty cards, complicated redemption or points system!
Example - Diner will receive a RM50 dining voucher via SMS (The Reward) when they have spent RM500 in total (The Trigger) at your restaurant
3. SmartMarketingв„ў
Do you have an updated database of 200,000 foodies in Kuala Lumpur? Would you like to target your adverts to specific demographics? e.g. Millennials, couples, etc..
Do you know what day and time most hungry Malaysians make dinner reservations? (hint - it's not what you think!)
Do you know which advert creatives work best on Instagram, Facebook, SMS, E-mail or even Google Ads?
Do you track CPC? CPM? CTR? Impressions? Reach?
We do. By using a completely data-driven approach, we can help you formulate the right adverts to the right people at the right time - AND demonstrate the cost-effectiveness of your digital marketing campaign. We can also advise which metric to track which represents your marketing objective.